Privacy Policy

Last Updated: December 2024

At CryptoGhat, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency trading services.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Complete KYC (Know Your Customer) verification
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Full name and contact information
• Email address and phone number
• Government-issued identification documents
• Bank account and payment information
• Address and proof of residence
• Date of birth and nationality

Transaction Information

We collect information related to your cryptocurrency transactions, including:

• Transaction amounts and timestamps
• Cryptocurrency wallet addresses
• Payment method details
• Transaction history and patterns

Technical Information

We automatically collect certain technical information when you use our services:

• IP address and device information
• Browser type and version
• Operating system
• Access times and pages visited
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Processing cryptocurrency transactions
• Verifying your identity and preventing fraud
• Providing customer support
• Maintaining and improving our services

Legal Compliance

• Complying with KYC and AML regulations
• Meeting tax reporting requirements
• Responding to legal requests and court orders
• Preventing money laundering and terrorist financing

Communication

• Sending transaction confirmations and updates
• Providing market insights and educational content
• Notifying you of service changes or security alerts
• Marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Identity verification
• Data storage and security
• Customer support
• Marketing and analytics

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our terms of service
• Protect our rights, property, or safety
• Investigate fraud or security incidents

4. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL/TLS encryption for data transmission
• AES-256 encryption for data storage
• Multi-factor authentication
• Regular security audits and penetration testing
• Secure data centers with 24/7 monitoring

Administrative Safeguards

• Access controls and employee training
• Background checks for staff
• Incident response procedures
• Regular security awareness training

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Prevent fraud and ensure security

Transaction records are typically retained for a minimum of 5 years as required by Indian financial regulations.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• Request deletion of your data (subject to legal requirements)

Communication Preferences

• Opt-out of marketing communications
• Manage cookie preferences
• Control notification settings

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our services and user experience
• Prevent fraud and enhance security

You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in India.

"Your privacy and security are our top priorities. We are committed to maintaining the highest standards of data protection while providing you with exceptional cryptocurrency trading services."

CryptoGhat Team

Effective Date: This Privacy Policy is effective as of December 2024 and applies to all information collected by CryptoGhat.